• Filey Caravan Hire

COVID-19

Coronavirus (COVID-19) ​

Information regarding Coronavirus (COVID-19): what you need to do and your holiday booking with us.

1/ If you have booked with us for the 2020 season and have only paid your deposit/booking fee £100.


  • In Normal circumstances, as per our terms and Conditions Deposit/booking fee is not refundable. The reason for this is that we have associated costs when we take the booking. In normal circumstances we never refund booking charges.

  • However due to the exceptional circumstances we all find ourselves in we have decided nobody will lose out. Therefore, we will hold any deposit/booking fee as a credit and you can use this credit to use at a later date against any holiday you wish to book with us again right up to 01 November 2021.

2/ If you have booked with us for the 2020 season and paid the Full or Part balance of your holiday with us.

  • Any payment made by you against your balance will be refunded in full if you decide to cancel. Please only cancel if your holiday booking is at least 8 weeks to your holiday date. e.g. If your holiday is in August please wait until June to cancel. This will give you maximum time to keep your holiday should circumstances change.

  • As per our terms and Conditions Deposit/booking fee is not refundable. However due to the exceptional circumstances we all find ourselves in we have decided nobody will lose out. Therefore, we will hold any deposit/booking fee as a credit and you can use this credit to use at a later date against any holiday you wish to book with us again right up to 01 November 2021.


If you wish to keep your booking and any balance payment as a credit, we will give you the option to re-book with us again at a later date using your credit right up to 01 November 2021.


Any price increases due to take place in 2020 or 2021 will not apply to bookings where the credit .from Deposit/Booking fee or Balance has been rolled over from any present bookings. You will receive any future bookings up to 01 November 2021 at present 2019 prices as of today 25/03/2020.

From 04/04/2020 New 2020 prices will apply to all New Bookings taken after this date.

Thank you for your support. We are a small business and wish everyone good health. We hope to see you again in the future.