Terms and Conditions

Blue Dolphin ★ Filey ★ Hill Top 4 ★ 2022 Season

Strictly NO SMOKING - NO PETS ( Bond will be kept if rule broken )

£100 deposit is NON-REFUNDABLE should you choose to cancel for any reason

Blue Dolphin Hill Top 4 - Filey-Caravan-Hire


Payment in full for the holiday home must be received by us no later than 8 Weeks Prior to the START date of YOUR holiday booking and Failure to comply with this condition will result in a loss of your deposit and the cancellation of your booking. A reminder will not be sent. If you book a holiday with less than 4 weeks to the holiday start date the full balance is due at time of booking.



Cancellations or change of dates must be notified at least 28 days before arrival in writing by (email) or (text). Any holiday cancelled with less than 28 days before arrival will result in your holiday, your deposit and any payments being forfeited.


Deposit/Booking fee

The deposit is a booking fee, which will be forfeited if a booking is cancelled or dates changed. Under no circumstances will the deposit/booking fee be refunded. If you need to change holiday dates we may be able to do this at our discretion and subject to availability. Please tell us at the earliest opportunity if you need to change your holiday date as we may not have your new dates available. If we have no availability for your new date and you choose to cancel you would lose your £100 booking fee which is non refundable. You still have the option to keep your original booking dates. A deposit/booking fee refund will not be given.


 By paying "US" your deposit "YOU" are confirming that you accept all our Terms and Conditions. 2022


Park Fun Passes are Not included in the cost of your holiday and passes will need to be purchased direct from Blue Dolphin on arrival at the park.These give you access to the entertainment complex, swimming pools, kids' clubs and sports and leisure activities.

The person signing the booking form is responsible for the entire party and their behaviour, also for any damage costs, under 18 must not be left in the caravan unsupervised. Leader of the party must be at least 25 years of age.



Entry to the caravan is by key which is in the key safe, the code will be given to you on day of your arrival. caravan is available from 4pm on day of arrival, but you can arrive earlier and spend time on the park until the caravan is ready. If we get the caravan ready early we will let you know. Only the applicants listed on the reservation form shall be entitled to occupy the allocated accommodation. (no more than 6 guests, maximum). If during a random check there is found to be more than 6 people staying in the caravan the whole party will be asked to leave immediately without refund.

Beds are made up prior to your arrival. (Please remove used bedding on departure day and put it into the bag provided). NOT the mattress protectors.​

No Pets

Pets are NOT allowed in our Caravan




Vacation of the Caravan is strictly by 10am on the day of departure. This is so we can ensure the caravan is clean and ready for the next guests. Please empty bins and dispose of your rubbish into the outside skip bins next to the road. Please remove all used bedding (Sheets) (Duvet covers) and (Pillow cases) and put them in the bag provided. (Do NOT remove the mattress protectors)

On departure day You are allowed to stay in the park until it closes)  Any breakages should be reported to us without delay and cost of replacement where appropriate may be deducted from the rental bond. If Bond is insufficient to cover any damages, further payment will be expected to cover all the cost of any repairs. Please leave the caravan in a clean undamaged condition. (Empty bins and dispose of your rubbish) (Please remove all used bedding (Sheets) (Duvet covers) and (Pillow cases) and put them in the bag provided. (Do NOT remove the mattress protectors))

Rental bonds are refundable by Cheque made payable to the person who booked the holiday. The Bond is returned within 7 days after inspection of the caravan, providing there is No damage, Nothing broken, No smoking, No pets* and the caravan is left Clean and Tidy and Nothing missing from the caravan. Please cash your cheque within 28 days or it will expire.Please ensure you have given us Your CORRECT (NAME) and CORRECT (ADDRESS) when you book your holiday. If you lose your cheque or give us the wrong name or address or wait longer than 28 days please contact us and we will reissue any uncashed cheque. Before we re-issue a new cheque we need to cancel the old cheque. Bank charges and admin for a cancelled cheque are £20, therefore any re-issued cheque will be minus £20 to cover any charges. If there is any damages or any losses you will be informed prior to us returning your bond and the Rental Bond will be retained in full or in part by us. We issue refunds by check due to some guests giving Wrong Name or Address or saying they didnt receive refund into their bank by transfer.


Caravan Door keys MUST NOT be taken off Blue Dolphin resort

To avoid lost keys we provide a key safe so you don’t need to carry the keys around with you. All keys should be left in our key safe when your stay ends. Failure to leave the keys after your stay or lost keys will result in the cost of replacement and making the caravan secure.


We CLEAN and CHECK for DAMAGES and MISSING items between EVERY booking. Bedding is changed for every booking.



By paying "US" your deposit "YOU" are confirming that you accept all our Terms and Conditions 2021/2022

Filey caravan hire reserves the right to alter these 2022 Terms and Conditions without prior notice






Blue Dolphin - 2022 - Filey-Caravan-Hire

Name:    Crystal


Phone:    07835427240


Email:     crystal@filey-caravan-hire.co.uk

Web:      www.filey-caravan-hire.com

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